Privacy policy

About this policy

Reptile Group develops Slow Poke. This policy covers the Slow Poke app, its pages on reptile.group, and support communications. For privacy questions or requests, contact reptilesupport@gmail.com.

Slow Poke does not require a separate Reptile Group account. Online play uses Apple Game Center. The app does not include advertising or third-party analytics SDKs, and we do not sell your personal information or use it for cross-app advertising tracking.

Online play and Game Center

When you play online, Slow Poke uses Game Center player identifiers, display names, and match information to identify players, send invitations, save games, and synchronize turns. The app also handles chosen in-game avatars, cards, game actions, and tournament results to run the game. Other participants can see your player identity, avatar, and the game information presented at the shared table.

With your permission, Slow Poke can access the Game Center friends Apple makes available to the app so you can invite them. You can manage friend-sharing permissions in your device’s Game Center settings. Slow Poke does not receive your Apple Account password.

Apple processes Game Center information under its own Game Center privacy notice and privacy policy. Online match data is stored through Game Center; the normal online game does not use a Reptile Group game server.

Information on your device

Slow Poke saves information on your device to keep the game working between visits. This includes practice progress, preferences such as your chosen avatar, records of previously encountered or invited players and their avatars, and information used to manage turns and reminders.

This information remains on your device unless it is part of an online match, included in diagnostics you choose to share, or backed up by your device’s backup service. Backup handling depends on your device settings and Apple’s services.

Diagnostics you choose to share

Slow Poke keeps a limited, rolling history of diagnostic logs on your device to help investigate problems. Logs may include player names, Game Center player and match identifiers, game actions, cards, errors, app version, operating-system version, and device model. Older log records are removed as the history reaches its storage limits.

Slow Poke does not upload these diagnostics automatically. You can choose Settings → Export Diagnostics, read the disclosure, and decide whether and where to share the file. The app removes its temporary export after the sharing flow; copies you save or send elsewhere are controlled by you and the receiving service.

If you send a diagnostic file to us, we use it to investigate the reported problem and improve the app’s reliability. You can request help without sending diagnostics.

Support messages

When you email us, we receive your email address, any name supplied with your message, the message itself, and attachments you choose to include. We use this information to reply, investigate issues, and handle your requests. Our email provider processes these messages to deliver and store them.

We keep support correspondence for up to 12 months after the request is resolved. We delete diagnostic attachments from our support records within 30 days after resolution. Information may be kept longer where required by law or necessary to resolve an ongoing dispute; in that case, we limit its use to that purpose.

The Slow Poke website

The Slow Poke pages do not use analytics scripts, advertising trackers, or tracking cookies. Images and fonts are served from the site itself; the demo video streams from our public Amazon S3 address when loaded. Our hosting provider, Amazon Web Services, processes technical information such as your IP address and the requested page or media file to deliver and protect the website. Following an external link takes you to a service with its own privacy practices.

Sharing and protection

Information is shared with Apple to provide Game Center play, with other players as part of the game, and with service providers needed to host the website and handle support. We use providers for these purposes and require appropriate protection of the personal information they handle for us. We may also disclose information where required by law or necessary to protect people’s rights or safety.

We limit access to support information to people who need it to handle your request. Please don’t include passwords or other unnecessary sensitive information in a support message.

Your choices and deletion

• Support information: Email reptilesupport@gmail.com to request access, correction, or deletion of information you’ve sent us, or to withdraw permission for continued use of optional diagnostics. We may ask for enough information to verify that the request is yours. Any information we must retain for a legal reason is limited to that purpose.

• Local app information: Deleting Slow Poke from your device removes its local app data, including practice progress and local diagnostics. Offloading the app preserves its data. Copies in backups or files you exported must be managed separately.

• Game Center information: Manage your profile, friend sharing, and other Game Center settings through Apple. Deleting Slow Poke does not delete your Apple Account or necessarily remove online matches and information held by Apple or other players. Apple’s privacy notice explains its retention and your choices.

Depending on where you live, you may have additional rights to object to or restrict processing, obtain a copy of your information, or raise a concern with a privacy regulator. Contact us to make a request or ask about these rights.

Changes to this policy

We will update this page when our practices change and revise the date above. Changes that require additional notice or consent will be handled before the new use takes effect.