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HERE TO HELP

Support

A little help getting back to the table.

Get in touch

Need a hand, found a bug, or have an idea for Slow Poke? Email reptilesupport@gmail.com.

Tell us what happened, what you expected, and which iPhone, iOS version, and Slow Poke version you’re using. A screenshot can help. Please leave out passwords, payment details, and anything you don’t want to share.

Do I need an account?

Slow Poke does not have a separate account to create. Online games use Apple Game Center. Check that you’re signed in to Game Center in your iPhone’s Settings, then return to Slow Poke. You can also play a practice tournament against computer opponents.

How do I play with friends?

Start a new online tournament and choose the players you want to invite. Your friends need Slow Poke and Game Center to join. If a friend doesn’t appear, check your Game Center friendship and friend-sharing permissions. Slow Poke requests access to your Game Center friends when you use the friend picker.

You don’t all need to be online together. Take your turn, then come back when it’s your turn again.

My game isn’t updating

  1. Check that your iPhone has an internet connection.

  2. Return to the tournament list, then open the game again.

  3. If the game still looks stuck, close and reopen Slow Poke and check that you’re still signed in to the same Game Center account.

  4. If it continues, email us with the approximate time it happened and what you were doing.

Avoid deleting the app as a first troubleshooting step: doing so removes local practice progress, preferences, and diagnostics that could help us investigate.

Sharing diagnostics

If we need more information about a problem, you can open Settings → Export Diagnostics inside Slow Poke. The app explains what the file may contain before opening the share sheet. Sharing is optional; diagnostics are not uploaded automatically.

Diagnostics may include player names, Game Center player and match identifiers, game actions, cards, errors, and app or device information. Review the disclosure and share the file directly with support if you choose. Please don’t post it publicly.

Privacy and data requests

Read the Slow Poke privacy policy to learn about Game Center, information saved on your device, and support messages. You can use the same support email for privacy questions or requests to delete information you’ve sent us.